The Only Link Privacy Policy

At The Only Link, we are committed to protecting your privacy and handling your personal data responsibly. We collect and process your information only with your consent and under the terms outlined in this Privacy Policy.

This document explains when, where, and why we collect your personal data, how we use it, under what circumstances we may disclose it to third parties, your rights, and the measures we take to protect your information.

We may update this Privacy Policy from time to time, so we recommend checking this page periodically. In the event of changes, we will notify you via your The Only Link account. If you continue using the service within one week of receiving the notification, it will be considered that you accept the changes unless otherwise required by law.

Any questions regarding this Policy and our services should be sent to contact@theonly.link.

1. What is The Only Link?

Since you have chosen The Only Link, we assume that you are familiar with the core focus of our services and activities. You have also reviewed our Terms and Conditions. However, to ensure a better understanding of the purposes for which your personal data is collected and processed, we would like to reiterate this.

The Only Link is a powerful tool for social media and marketing management. It allows you to create a single link for all your media resources. The platform is operated by Mobizy OÜ, registered at Jõe tn 3-301, Kesklinna linnaosa, Harju maakond, Tallinn, 10151, Estonia.

2. What Is Personal Information, and What Is Processing of Personal Information?

Personal information (or data) is any information relating to you and that alone or in cumulation with other pieces of information gives the opportunity to the person that collects and processes such information to identify you as a person. It can be your name, your identification number, your location data, or information related to your physical, physiological, genetic, mental, economic, cultural or social life. Processing of the information means any action with your personal data, for example, collection, recording, organisation, structuring, storage, use, disclosure by any means and so on.

3. How Does This Privacy Notice Apply to Me?

This Privacy Notice applies to personal information collected and processed by us as controllers from:
Visitors to our Platform ("Platform Visitors").
Individuals or representatives of businesses using our services via a paid plan ("Paid Plan Users") or free plan ("Free Plan Users"), collectively referred to as "The Only Link Users".
Subscribers following user profiles.
Visitors interacting with user profiles.

If you provide information about another person, please ensure they receive this Privacy Notice and are aware of how their information will be processed.

4. What Personal Information Do We Collect?

4.1. Information You Provide Voluntarily

We may collect personal data such as your name, email address, phone number, address, and payment information when you:
Sign up for our platform, whether as a free or paid user.
Interact with our platform.
Submit reports, queries, or requests.

4.2. Automatically Collected Information

We gather aggregate data such as IP address, browser type, site activity, and frequently accessed pages to analyze usage trends and improve services. This information is anonymized and does not directly identify individuals.

4.3. Information from Third Parties

We may receive data from authorized third-party sources, such as partners or service providers.

4.4. Children’s Data

Our services are not intended for individuals under 18. Parents should contact us to address any inadvertent data collection.

5. Why does The Only Link collect information from you?

We collect and use your personal information to:

5.1. Provide Services: Deliver and maintain personalized and efficient platform functionality tailored to your needs.

5.2. Enhance User Experience: Optimize and personalize services, content, and recommendations based on your preferences.

5.3. Facilitate Transactions: Process payments, manage billing, and resolve transactional issues.

5.4. Customer Support: Respond to inquiries, complaints, and reports promptly and effectively.

5.5. Deliver Updates: Notify you about changes, updates, or improvements within the platform.

5.6. Marketing Communication: Share promotional offers, products, and services aligned with your interests (where consented).

5.7. Conduct Research: Perform statistical analysis, market research, and business planning to improve our services.

5.8. Ensure Security: Detect and prevent fraud, unauthorized access, and technical issues to maintain platform safety.

5.9. Legal Compliance: Fulfill legal obligations and assist with regulatory or law enforcement requests.

5.10. User Verification: Verify identities to prevent misuse and ensure accurate profile data.

5.11. Improve Functionality: Test and analyze data to troubleshoot issues and optimize platform features.

5.12. Content Moderation: Review and manage content in line with our community standards and terms of service.

5.13. Performance Monitoring: Track platform usage to identify trends, improve reliability, and enhance performance.

5.14. User Feedback: Collect feedback to refine services and introduce new features.

5.15. Algorithm Enhancement: Improve recommendations and suggestions using data insights for better personalization.

5.16. Platform Administration: Manage operations, including troubleshooting, data analysis, testing, and system maintenance.

Any changes to the purpose of processing your personal data will be communicated via email before implementation.

6. Who Will Get Access to Your Personal Information?

In order to provide high-quality services within the platform The Only Link hires people, enters into agreements with independent contractors as well as cooperates with other services providers, companies and organizations. For that reasons, some of your personal information can be passed to the persons mentioned. In order to achieve the platform goals in the best way The Only Link uses various technologies and services including the one that can be provided and/or hosted in other countries. Your data may thus be accessed by the IT services contractors of The Only Link in the USA, Ukraine or other countries that are not members of European Economic Area. The transfer of your data to the recipients in these countries are secured by the Standard data protection clauses adopted by the European Commission and compliant with the EU data protection laws. By registering within the The Only Link platform and by using it, you agree to such transfer and processing within the purposes set in Section 4 of this Privacy Policy.

In all cases we pass the information to other persons, we ensure that your information is being protected and used only within the purposes specified in Section 4 of this Privacy Policy. This is achieved by using only certified services and products, signing agreements on protection of personal data with contractors as well as taking technical measures to ensure the information is protected when stored, used and while being transferred. You also have to be aware of the fact that The Only Link may disclose your personal information to enforce and comply with the law. In other words, The Only Link may disclose to officials information necessary for the investigation or legal process on official request or the official bodies acting within their power.

We may also share your personal information with:
Group companies and third-party providers to improve the platform’s functionality and security.
Social media providers if we introduce log-ins.
Law enforcement or governmental bodies when required by law or to protect legal rights.
Potential buyers during a merger or acquisition.

For payment services, we rely on third-party payment processors, and their privacy policies govern the use of your payment information.

7. Disclosure of Personal Information to Other Countries

Your personal information may be transferred to and processed in countries outside your residence. These countries may have different data protection laws. Specifically, The Only Link may transfer data to the USA or other countries in which we operate. We ensure appropriate safeguards are in place to protect your information, including data transfer agreements with group companies and third-party service providers. Transfers will only occur if adequate security measures are in place to protect your personal information. More details are available upon request.

8. Duration of Personal Information Processing and Storage by The Only Link

Your personal information will be stored by The Only Link within the term of your use of the platform and up to your termination of such use which means the deletion of your account from The Only Link platform. The Only Link shall terminate the processing of your personal information unless the special retention period for the storage of such data is set by the relevant legislation.

9. Your Rights Regarding Your Personal Information The Only Link Collects And Processes

9.1. You have a right to request The Only Link to access to your personal information

That means that you can ask The Only Link what personal information of yours is being processed as well as for the clarifications on the information described above, i.e. purpose of collecting and processing, period of processing, third parties that have access to information.

9.2. You have a right to request The Only Link to rectify your personal information

This means you can ask all the inaccurate personal information concerning you being corrected. You can also complete the personal information if you feel there is a need to do so.

9.3. You have a right to request The Only Link to erase personal information

You can request The Only Link to erase such data if its processing is no longer necessary in relation to the purposes for which it was collected, as well as if there are no legal grounds for the processing. In most cases The Only Link will erase it unless otherwise will be required by legislation.

9.4. You have a right to request The Only Link to restrict the processing of your personal information

In some cases, prescribed by law you will be able to restrict the processing of your personal data, for example if you contest the accuracy of your personal information being processed or in case The Only Link will not be interested to process your personal information any longer, but you will want The Only Link to do this on different reasons, for example, to bring some claim for somebody and instead of the erasure of information its processing will be just restricted.

9.5. You have a right to withdraw consent

You can withdraw your consent for the collection and processing of your personal information by The Only Link at any time, without affecting the lawfulness of processing based on consent before its withdrawal. After we at The Only Link receive such withdrawal from you we will process it in a timely manner and no longer process such information unless the obligation to proceed is set by law.

If you have any request to The Only Link related to the use of your rights, please drop us a line here contact@theonly.link.

10. Time For Reply And Reaction

The Only Link will provide information on action taken on your request related to your rights specified above within one month of receipt of the request for the longest. That period may be extended by two further months if The Only Link is overwhelmed by the number of the requests. The Only Link will inform you of any such extension within one month of receipt of the request, together with the reasons for the delay.

11. Complaints

We take privacy concerns seriously. If you have a complaint about how we handle your personal information or our privacy practices, please contact us via email at contact@theonly.link. We will acknowledge your complaint and, if necessary, initiate an investigation.

If further details are needed, we may reach out. We will inform you of the outcome of the investigation. If you're unsatisfied with our response, you may contact your local privacy and data protection authority.

12. How The Only Link Protects Personal Information?

The Only Link takes technical and organizational measures to ensure the information is processed in a manner that ensures appropriate security of information, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage.

We provide access to your personal information only to employees, agents, contractors, and other third parties who need it for business purposes. They are required to process your data solely under our instructions and maintain confidentiality.

While we take commercially reasonable measures to protect your personal information, we cannot guarantee absolute security. We have implemented procedures to address any suspected data breaches and will notify you and any relevant regulator if required by law.

13. Cookies

What are cookies? These are tiny pieces of code that remain in your computer after you have visited some website. These pieces then enable the server to provide you with the information that is customized with your needs when you use some platform or website for the next time.

If you visited our website and came here, to the Privacy Policy, the cookies consent form was the first you had to notice on the website. Please see the detailed information on these tools in our Cookies Policy. The Cookies Policy is a part of this Privacy Policy.

14. Are You Already 18 Years Old?

The privacy of children is one of our concerns as well. Here at The Only Link we can provide services only in case you as the user are aged 18 or older. If you are under 18 you will need to get your parent’s/guardian’s permission before submission any private information to The Only Link.

15. Subscription Plans: Free and Paid Versions

We offer a free version with basic features. The paid version unlocks advanced tools, settings, and full customization to suit your business needs, offering greater results and efficiency.

The current prices and other conditions of the tariff plans and Services are posted on the Website at the link: https://theonly.link/.

16. Supplemental Information for California Residents

In compliance with California laws, we provide the following details about the personal information we collect:

1. Types of Data Collected: Identifiers, payment info, geolocation, online activity, and more.

2. Sources of Data: Directly from you, via services, or third-party providers.

3. TYour Rights: Request access to your data, delete data, opt-out of selling (we do not sell), and more.

4. Non-discrimination: You will not be discriminated against for exercising privacy rights.

For any inquiries, please contact us at contact@theonly.link.

We hope this Privacy Policy helped you to understand how your personal information will be dealt with here at The Only Link. Do not be afraid — we will take care of it in order the platform will only help you to do your stuff and not to be concerned over your privacy at The Only Link. So, enjoy our platform!

If you have any request to The Only Link, please drop us a line here contact@theonly.link, we will be happy to help and chat.

Your The Only Link team.